M&S Digital Chief Exits Amid Cyberattack Fallout
Marks & Spencer's Chief Digital and Technology Officer, Rachel Higham, is stepping down from her position, the company confirmed on Thursday. Her departure comes several months after the retail giant was hit by a significant cyberattack that severely disrupted its online operations. Higham, who joined the group in June of the previous year, has cited a decision to take a career break as the reason for her exit from the role.
A spokesperson for M&S acknowledged Higham's contributions during her tenure, stating, "Rachel has decided to take a break and is stepping back from her role, having been a valued part of the leadership team." The spokesperson further commended her, noting, "She has been a steady hand and calm head at an extraordinary time for the business, and we wish her well for the future." News of her departure was initially reported by Sky News.
The context of her departure is closely linked to the cyberattack earlier this year, which significantly impacted M&S's digital infrastructure. In May, the retailer had projected that the hacking incident would result in an estimated £300 million ($405 million) in lost operating profit during its 2025/26 financial year. However, M&S expressed optimism that this financial blow could be mitigated by approximately half through a combination of insurance claims and stringent cost control measures.
In light of Higham's departure, Sacha Berendji, who currently serves as M&S's operations director, will be taking on the additional responsibilities for the digital and technology function. This strategic move aims to ensure continuity in these critical areas as the company navigates the ongoing challenges and continues to fortify its digital resilience.
